Refund & Return Policy
Last updated: September 27, 2025
Welcome to davidlaimusic (https://www.davidlaimusic.com). This Refund & Return Policy (“Policy”) sets out how refunds and returns are handled for purchases made through our website. It is designed to be clear, fair, and compliant with applicable Indian consumer protection laws.
Digital Products (Non-Refundable)
All sales of digital products (such as music downloads, albums, and files) are final and non-refundable once download or access is provided.
Refunds will only be issued in the following cases:
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The product is defective or corrupted and cannot be used.
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The product is materially different from its description on our website.
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The product is not delivered or cannot be accessed due to a technical issue on our side.
To request a review under these exceptions, please email davidlai.artwork23@gmail.com within 7 calendar days of purchase, including your order number and details of the issue.
Physical Products (Refundable Only if Damaged or Not Delivered)
We do not offer refunds for physical merchandise except in the following cases:
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The product arrives damaged or defective.
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The product is not delivered (lost in transit or undelivered).
Conditions:
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For damaged/defective items, you must notify us within 48 hours of delivery and provide clear photos of the item and packaging.
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For non-delivery, we may require confirmation from the courier service before processing a refund.
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Where eligible, we will provide a replacement (if available) or a refund to your original payment method.
Customers are responsible for return shipping unless the return is due to our error.
Processing Time
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Approved refunds are typically processed within 7–14 business days.
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Refunds are issued to the original payment method. Bank and card processing times may vary.
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We will notify you by email once your refund has been processed.
Non-Refundable Items
The following are strictly non-refundable:
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All digital products once accessed/downloaded (except where defective or misdescribed).
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Gift cards, store credits, or prepaid vouchers.
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Custom-made or personalized items.
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Services already performed or partially performed.
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Items marked as Final Sale or Clearance.
Dispute Resolution
If you are not satisfied with our resolution of your request, you may escalate by contacting us at davidlai.artwork23@gmail.com. We will conduct a secondary review and respond within 10 business days. Where applicable, we will also provide details of available consumer dispute resolution channels in India.
Governing Law
This Policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of Indian courts. We comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Policy Updates
We reserve the right to modify this Policy at any time. Updates take effect immediately upon posting on our website. The version in effect at the time of purchase will apply to that transaction unless otherwise required by law.
Contact Us
For any refund or return questions, please contact:davidlai.artwork23@gmail.com